Terrie's Take 846 (Tourism Edition) -- How "Food Memories" Bring Travelers to Japan
terrie at mailman.japaninc.com
Sun Apr 10 23:27:36 JST 2016
* * * * * * * * TERRIE'S (TOURISM) TAKE - BY TERRIE LLOYD * * * * * *
A bi-weekly focused look at the tourism sector in Japan, by Terrie
Lloyd, a long-term technology and media entrepreneur living in Japan.
Tourism Sector Edition Sunday, April 10, 2016, Issue No. 846
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+++ How "Food Memories" Bring Travelers to Japan
This past few days, our Japan Travel business has been looking after a
large group of businesspeople from asia. Managing groups of any size
above 10 people is always a challenge and even more so here because of
the complicated logistics of connecting public transport with people,
bags, and venues, and food supplies with special diets and price ranges.
Then there is the fact that we're in the middle of a travel boom - which
in any case is making vendors more choosey and less cooperative about
who they will accept and at what price range.
Of course this is why businesses opt to use DMCs in the first place,
because they can have local experts get the complicated stuff done.
Right now there is a surge of growth in the DMC sector, and regional
players like Destination Asia Japan, Flocations, and Buffalo Tours are
all here and are investing heavily in resources and facilities.
Japan Travel has done a number of inbound group tours on a test basis
already, and for us the most desirable customers are business groups due
to the fact that they are more interested in value-added experiences
rather than in just price alone. That said, this type of customer is
also challenging because the higher the collective wealth of the group's
members, the higher their proclivity to want to change their schedules.
In a case of "He with the money gets to make the rules", DMC staff can
get seriously stressed out as a boisterous group tests it's boundaries.
Indeed, you can imagine the types of conversations that a spontaneous
foreign group can have, and how they are the antithesis of Japanese
merchants' need for predictability.
"Can we have lunch at 14:30? We're still shopping."
"Sorry sir. We stop serving at 14:00."
"What if we pay more to have you stay open?"
"Sorry sir, it's not possible." (Thinking, "Why don't you just obey the
rules like Japanese do?")
...Yep, if there is one thing Japanese hoteliers and restauranteurs
hate, it's an unpredictable group.
------------ Japan Travel Group Tour Services -------------
Japan Travel KK is pleased to announce the formal launch of our travel
agency business, beginning with inbound services for overseas tour
groups. We are one of Japan's few foreign-owned inbound DMCs to look
after groups of 10-30, and we have already assisted school, business,
special interest, and extended family groups. We specialize in creating
unique experiences by crafting a blend of memorable destinations,
dining, activities, guide, and transport options.
So what does your group want to do? Drive private cars in a convoy
around Hokkaido for a week while visiting remote onsen? Board buses and
experience a series of mountain-side sake breweries and whiskey
distilleries? Cycle for 5 days around the rustic shoreline of Noto
Peninsula in Ishikawa-ken? Take a simple Tokyo-Kyoto tour but with only
vegan or halal dining? We can arrange any of these tours, combining them
with our signature 24x7 multilingual support center, SIM cards, and
If you have a group needing assistance, we invite them to contact us at:
tours at japantravel.com. Or visit our pages at:
Observing our current group of customers up close, and coupled with some
research which includes this very good paper from the University of
Surrey, UK "Factors Influencing Tourist Food Consumption"
http://bit.ly/1VJqN0y, I have come to learn how important the role of
food is in tourism.
Of course you don't need to be a rocket scientist to know that people
need to be able to eat safely and not get sick, and thus a good food
experience is essential to creating and preserving a good view of a
given destination. But food can also provide inspiration and turns on
other strong emotions, which turn out to be particularly important if
you want those travelers to become repeaters. More about this, below.
As we mentioned back in TT-835 on February 1st, food is a proven
attraction point for foreign tourists. In the JTA's quarterly tourism
survey of around 5,000 inbound travelers per quarter, 70.1% of
respondees said that on a multi-choice basis, food was their top choice
of things to try before coming to Japan. Perhaps more important was the
number of those exiting who said what would make them want to come back
again. This time, the ranking was 59.9% for those wanting to try even
more Japanese food. Still a Number 1 activity. Although, but to be fair,
this was followed more closely by Shopping (48.4%), Sightseeing (44.2%),
and Onsen Bathing (43.7%). These numbers tell us that while the food
experiences lived up to expectations, the other activities were better
than originally expected.
So a good food experience is high on the list for Japan inbound
travelers, and certainly for repeaters. The Surrey University paper
discusses the concept of "food memories" and how past experience with a
food significantly affects a tourist's attitude towards trying it again.
This may explain why food is such a driver of Japanese inbound tourism,
because with the spread of the nation's cuisine around the world in the
form of sushi, ramen, tempura, etc., so many people have become exposed
to it - and they yearn for more.
At the same time, because most tourists are outside their comfort zone
while touring the Surrey University researchers say that they will also
seek food they are familiar with, so as to reduce the stress of all the
new stimuli. For visitors here, this means that they will seek out food
that is similar to what they tasted at home even though it might not be
authentic Japanese (food). This leads to frustration by tourists looking
for a perfect California sushi roll in Shibuya. Yes, you might find a
local interpretation but since it's not a native recipe it's not going
to be as "good" as the ones back home. At the same time, stress moves
travelers to eat familiar comfort foods, and this is why you see western
tourists hungering for a Big Mac, Chinese for a spicy Shanghai
restaurant, and the Indians for a real curry.
The Surrey University paper finds that there are five drivers in tourist
* Symbolic - meaning how a nation's food represents the culture and
creates feelings of an authentic experience
* Obligatory - meaning how food will agree with you and not make you
sick. Also, just dealing with satisfying hunger.
* Contrast - this is where travelers deliberately seek something new, to
validate their need for experiences they can tell their friends about
* Extension - this the food familiarity domain, which drives people to
familiar flavors and recipes
* Pleasure - although primarily a motivator for gourmets, the factors
here include sensory appeal and wanting to complete a missing experience
If you review these drivers and their definitions, you will find a
similar pattern to Maslow's Hierarchy of Needs (which readers will know
is a concept I use frequently in planning my businesses). In realizing
this, we can match up the Surrey University drivers with different types
of tourists and deduce what their food needs will be. For example,
strict Muslims and vegetarian cultures will be very much concerned with
Obligatory and Extension drivers (Physiological level for Maslow).
First-timer visitors will be in the Symbolic and Contrast domains
(Safety and Love/Belonging). And repeat visitors to Japan will be in the
Contrast and Pleasure domains (Esteem and Self-actualization). That
means that people at the bottom of Maslow's hierarchy will be
risk-averse and need new food services to support them - giving rise to
Halal specialty supermarkets and restaurants, while people further up
the hierarchy will be more adventurous and more likely to try regional
By knowing this, not only DMC staff working on menus for their tour
groups, but also restaurants and regional agricultural bodies can plan
how they will develop their products and services, as well as who and
where to market them to.
...The information janitors/
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KOEI COMPANY Inc. Presents its latest "Up Close" Tokyo Session 2016 seminar
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Main Speaker: Terrie Lloyd, Serial Entrepreneur, Founder/CEO Japan
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More information: nobu.kumagai at koei-company.com
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+++ ABOUT US
Written by: Terrie Lloyd (terrie.lloyd at japaninc.com)
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