* * * * * * * * * T E R R I E 'S T A K E * * * * * * *<br>A weekly roundup of news & information from Terrie Lloyd.<br>(<a href="http://www.terrie.com">http://www.terrie.com</a>)<br><br>General Edition Sunday, May 30, 2010 Issue No. 567<br>
<br>+++ INDEX<br><br>- What's New<br>- News<br>- Candidate Roundup/Vacancies<br>- Upcoming Events<br>- Corrections/Feedback<br>- News Credits<br><br>SUBSCRIBE to, UNSUBSCRIBE from Terrie's Take at:<br><a href="http://mailman.japaninc.com/mailman/listinfo/terrie">http://mailman.japaninc.com/mailman/listinfo/terrie</a><br>
<br>BACK ISSUES<br><a href="http://www.japaninc.com/terries_take">http://www.japaninc.com/terries_take</a>, or,<br><a href="http://mailman.japaninc.com/pipermail/terrie/">http://mailman.japaninc.com/pipermail/terrie/</a><br>
<br><br>------------- PBXL is Business Communications -------------<br><br>#2 in a Series - 'Service & Support in the Cloud'<br><br>Use CLOUD CALL CENTER POWER TO GET INDEPENDENT AGAIN!<br><br>Insourced service and support desks enabled by PBXL's Cloud<br>
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months service. PBXL, an official Salesforce Japan Partner,<br>is now offering another first - the subscription based <br>Cloud Call Center.<br><br>What does the Cloud Call Center mean for Support? Far lower<br>cost of operations. Better operators (in-house staff who <br>
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<br>------------- PBXL is Business Communications -------------<br><br><br>+++ WHAT'S NEW<br><br>Over the last five years there has been a lot of <br>speculation about cloud computing, in its many guises, and <br>what sort of impact it will make in Japan. "Cloud <br>
Computing" sounds sexy, but really just refers to any <br>application that runs on the Internet and where the <br>servers and user terminals are likely to be remote from <br>each other. We are in fact already deep in a Cloud <br>
Computing boom here in Japan, thanks to Google, Mixi, and<br>DeNA, who all provide consumer applications such as email, <br>SNS, web office applications, and online games.<br><br>Rather, what the Japanese more specifically refer to as <br>
Cloud Computing is commercial grade applications that <br>companies would want to use as replacements to <br>applications sitting on their mainframes, Unix open <br>systems, and Microsoft LANs/WANs. The main reason for <br>
pursuing Cloud Computing is to allow companies to do away <br>with expensive hardware and the need to have to maintain <br>customized software. <br><br>According to market research firm IDC, the Japanese market <br>for Cloud Computing will jump from around JPY39.7bn in <br>
2009 to around JPY143.2bn in 2014, an increase of around <br>360%. In our opinion, it could be a lot more than this if<br>the right conditions occur over the next two years.<br><br>There seems hardly a day that goes by without some major <br>
firm announcing that it will start supplying and/or using <br>Cloud Computing as a strategic tool. At the forefront on <br>the supplier side are of course the leading IT firms such <br>as Fujitsu, NEC, and Hitachi, which are all trying to <br>
emulate IBM's highly successful shift from hardware to <br>software and services. Ironically all three companies are <br>doing this by setting up large data centers (Fujitsu plans <br>to invest JPY20bn-JPY30bn in data centers) and appear to be<br>
bringing in the software from outside parties...! In <br>contrast, about 80% of IBM's sales comes from software and <br>services, and increasingly more of it is coming from Cloud <br>Computing. True, IBM also is the dominant player worldwide<br>
in servers, but this is a means to an end rather than the<br>main game.<br><br>Oh well, at least the Japanese IT majors are trying to <br>change their strategies. Perhaps in another ten years they<br>will have exchanged their hardware-centric engineering<br>
workforce for a software centric one.<br><br>[Continued below...]<br><br>---------- Denphone - Voice, Video and Networks ----------<br><br>Denphone provides a wide range of telephony, video<br>conferencing and IT infrastructure solutions.<br>
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Denphone 03-4550-1405 (Tokyo) or 06-4560-3200 (Osaka)<br>or check out our website: <a href="http://www.denphone.com">http://www.denphone.com</a>.<br><br>-----------------------------------------------------------<br><br>[...Article continues]<br>
<br>The company which epitomizes what is possible with Cloud <br>Computing, as defined by commercial-grade applications, is <br>Salesforce.com. The company has been in Japan for more than<br>ten years, and had a hard time of it in the beginning. This was<br>
largely because even though Japanese companies loved the <br>idea of reducing costs by using remote software, it turned <br>out that they couldn't get away from their unwillingness to<br>change their work flows, and thus needed customized <br>
software.<br><br>Initially Salesforce.com couldn't figure out how to address<br>the apparent conflict between their one-size fits all model and <br>customer requests for special features. It partly resolved <br>this by turning the product from a purely Customer <br>
Relationship Management (CRM) sales tool, into more of a <br>"glue" to provide a web front end for larger firms wanting <br>to give PC users access to their mainframe data. <br><br>At the same time, Salesforce.com came up with the idea of <br>
making templates, to give users different views of the same<br>back end. This worked, and now the company has over 100 <br>templates (our guess) that make the users think they are <br>getting something tailored for their industry -- but which <br>
is really only partly the case. At the same time, <br>Salesforce.com has forged alliances with IT companies <br>wanting to help tune the templates and do even further <br>customization. This has gone well for them and has turned <br>
the software into a development standard.<br><br>In FY2009, according to the Nikkei, Salesforce.com had <br>sales in Japan of just under JPY10bn, making it a serious <br>player in the local market. Indeed, Salesforce.com is now <br>
doing well enough that it has announced that it will be <br>setting up a Japan-specific data center in Tokyo, to help <br>larger corporate and government users get over their fear <br>of their data going off-shore. <br><br>
The templating approach certainly stood Salesforce.com in <br>good stead with one major new client recently. The <br>government needed software to manage the registration of <br>10-15m consumers reporting in for the eco-points program, <br>
which allows them to get credits against purchases of <br>eco-friendly electronic products. Apparently local major <br>SI firms were approached first, but on hearing that there was <br>only one month to prepare the system basically they said <br>
it couldn't be done. Not so, Salesforce.com, which agreed <br>to the timeframe and actually delivered a usable system in <br>just three weeks. This win has provided the company with a <br>huge endorsement and lets it better compete for the <br>
business of local governments, medical organizations, and <br>other semi-governmental customers.<br><br>Along with Salesforce.com, the other winners in the Cloud <br>Computing sector so far all seem to be foreign firms. Much <br>
has been made of the major contract won last year by Google<br>with Unicharm and various other major companies. True this <br>is just email and other simple apps, but it is a start to <br>an industry that otherwise has still been trying to get off<br>
the ground for some time now. More recent wins include <br>Oracle supplying a manufacturing system to Panasonic <br>Factory Solutions last month (May), which both parties said<br>would cut Panasonic's IT spend by about 40% a year, and <br>
auto parts maker Jatco, which will also introduce an <br>Oracle-produced system for intra-company suppliers' data <br>held at the firm. <br><br>Given that Japan has had excellent Internet connectivity <br>for almost ten years now, and an ample supply of data <br>
centers, why is it that Cloud Computing, and before it <br>"Software as a Service" (SaaS), has been slow to gain <br>acceptance? We know of a number of leading <br>commercial-grade applications companies, such as <br>
accounting software firms, who have tried to make Cloud <br>Computing work but who have not been successful.<br><br>Our guess is that the following factors have been hobbling<br>the industry, and it will be companies like Google, with <br>
their extremely low pricing, who will lead the way.<br>1. Requirement that the customer follows the work flow of <br>the product being offered, versus having to customize it <br>(make it cheap enough and they will change...!)<br>
2. Requirement for the data to move outside the customer's <br>own servers -- many companies are concerned about this.<br>3. Coupled with data storage off-site, there is the <br>perceived security risk of transmitting data over the <br>
Internet.<br>4. The still high cost of telecommunications and mission<br>critical grade remote data center facilities.<br>5. The high cost of Cloud Applications -- especially those <br>sold as SaaS. Often these products cost more than 5-10 <br>
times what a single traditionally licenced application <br>does, over the 5-year lifetime of the product. <br><br>We think that companies who start pricing fully functional <br>software at JPY300-JPY500/user/month, instead of the <br>
current pricing of JPY5,000-JPY20,000/user/month, will gain<br>strong traction in the market. We are already seeing some <br>firms price at this level, with very basic applications in <br>the Human Resources (HR) and anti-spam fields, and there <br>
will be more over the coming year.<br><br>The market is truly huge. According to a recent Nikkei <br>article, Japan's medical records software market is already<br>worth around JPY110bn -- but vendors are primarily <br>
targeting larger hospitals with 400+ beds. As of February <br>2009, only 10% of hospitals with less than 100 beds and <br>just 18% of hospitals with 100-399 beds had such software <br>in place -- leaving a lot of sales for someone with the <br>
stamina to visit Japan's 8,862 hospitals, 99,532 general <br>practitioner clinics, and 67,798 dental clinics...!<br><br><br>...The information janitors/<br><br>***------------------------****-------------------------***<br>
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<br>+++ NEWS<br><br>- Unemployment numbers unexpectedly rise<br>- International traveler bookings jump<br>- More deflation for April<br>- Australia to take Japan to International Court on whaling<br>- "Junk" credit rating for Promise<br>
<br><br><br>-> Unemployment numbers unexpectedly rise<br><br>Unemployment numbers increased 0.1% in April over March, to<br>total 5.1%. While the rate fell to 5.5% for men, it rose to<br>4.7% for women, indicating that companies are still cutting<br>
back on internal costs. There are now 3.56m people <br>unemployed in Japan, versus 62.69m people who are working. <br>As could be expected, construction industry jobs fell by <br>140,000 to 4.92m workers, while medical and welfare sector <br>
jobs rose 310,000 to 6.45m workers. (Source: TT commentary <br>from <a href="http://nikkei.com">nikkei.com</a>, May 28, 2010)<br><br><a href="http://e.nikkei.com/e/fr/tnks/Nni20100528D28EE666.htm">http://e.nikkei.com/e/fr/tnks/Nni20100528D28EE666.htm</a><br>
<br>-> International traveler bookings jump<br><br>The number of Japanese planning to go overseas this year <br>appears to be headed for a big increase, with advance <br>bookings on international travel being up by 30% for the <br>
month of July at the nation's number one travel agent JTB. <br>Advance bookings for August are up even further, with a 44%<br>increase at JTB. China is the major destination, mainly <br>because of the Shanghai Expo. Observers say the overall <br>
travel increase is due to big discounts being offered on <br>family travel and a steady improvement in the economy. <br>(Source: TT commentary from <a href="http://nikkei.com">nikkei.com</a>, May 28, 2010)<br><br><a href="http://e.nikkei.com/e/ac/tnks/Nni20100528D28HH660.htm">http://e.nikkei.com/e/ac/tnks/Nni20100528D28HH660.htm</a><br>
<br>-> More deflation for April<br><br>The nation's Consumer Price Index (CPI) feel 1.5% over the <br>same month last year, making this the 14th month in a row <br>for deflation in the CPI. The April figure is largely <br>
blamed on the government's waiver of public high school <br>tuition fees, which increased the drop by 0.54%. Outside <br>of this contributing factor, analysts are saying that <br>deflationary pressure is easing and may follow the Bank of <br>
Japan's forecast for a CPI increase in FY2011 (ending March<br>2012). (Source: TT commentary from <a href="http://reuters.com">reuters.com</a>, May 27, <br>2010)<br><br><a href="http://www.reuters.com/article/idUSTOE64R00D20100528?type=marketsNews">http://www.reuters.com/article/idUSTOE64R00D20100528?type=marketsNews</a><br>
<br>-> Australia to take Japan to International Court on whaling<br><br>Australia is finally taking Japan to the International <br>Court of Justice in the Hague, to argue that Japan's <br>so-called "scientific whaling" practice is really just a <br>
work-around on the limits on hunting whales. Japan has said<br>that it is prepared to defend itself in a court <br>confrontation. ***Ed: Australia has declared the southern <br>seas a whale sanctuary, which in itself doesn't have legal <br>
power since the area is largely in international waters. <br>Rather, Australia's argument will focus on whether the <br>scientific whaling loophole Japan is using to hunt whales <br>is in fact being abused. The argument will be that Japan <br>
kills far more whales than are needed for scientific <br>purposes and that furthermore there are now non-lethal <br>means to monitor the mammals. Good luck to them.** (Source:<br>TT commentary from <a href="http://google.com">google.com</a>, May 28, 2010)<br>
<br><a href="http://tinyurl.com/2unfd5x">http://tinyurl.com/2unfd5x</a><br><br>-> "Junk" credit rating for Promise<br><br>Japan's second largest consumer finance company, Promise, <br>had its credit rating cut to junk grade (i.e., below <br>
investment grade) by Moody's Investors Services. Moody's <br>said that Promise has a broken business model and may not <br>be able to regain profitability. The company's long-term <br>debt rating fell two levels from Ba1 to Baa2. Promise <br>
shares fell another 1.6% on the news, making them 52% down <br>for the last 12 months. (Source: TT commentary from <br><a href="http://bloomberg.com">bloomberg.com</a>, May 28, 2010)<br><br><a href="http://www.bloomberg.com/apps/news?pid=newsarchive&sid=a11EZfGt5pEI">http://www.bloomberg.com/apps/news?pid=newsarchive&sid=a11EZfGt5pEI</a><br>
<br><br>NOTE: Broken links<br>Many online news sources remove their articles after just a<br>few days of posting them, thus breaking our links -- we<br>apologize for the inconvenience.<br><br>***------------------------****-------------------------***<br>
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-----------------------------------------------------------<br><br><br>***------------------------****-------------------------***<br><br>+++ CANDIDATE ROUND UP/VACANCIES<br><br>=> BiOS, a Division of the LINC Media group, is actively <br>
marketing the following positions for customers setting up <br>or expanding in Japan, as well as other employers of <br>bilinguals.<br><br>** HIGHLIGHTED POSITION(S)<br><br>BiOS is currently looking for experienced IT call center <br>
staff to work onsite at our client's Hachioji office, <br>providing effective and efficient delivery of Level 1 <br>Support and Data Center Contact Services to our client’s <br>customer base. Predominantly a customer facing role, you <br>
will be the first line of service delivery across a wide<br> range of areas, from hardware support, through info <br>input and gathering, to data centre monitoring, as well <br>as translation work. This is a fantastic role to broaden <br>
your skill set from an early point and increase your <br>career options later on.<br><br>This is a challenging and rewarding role, requiring <br>experience in dealing with end users and taking their <br>queries, ideally as part of a service desk or help desk <br>
operation. Needless to say, polished communication skills <br>are vital for this role, and although daily conversation <br>level of English is potentially enough, the higher your <br>ability level is the better. Training will be provided for <br>
the specific systems and process used by our client, but <br>a good base level of technical ability will stand you in <br>excellent stead for a successful application<br><br>Remuneration is JPY3m – JPY4.5m depending on your <br>
experience and level<br><br><br>** POSITIONS VACANT<br><br>- Jnr Sales Rep, Plastics Manuf, Ebina, JPY4m – JPY6m<br>- Contact Center Onsite Coordinator, Global Vendor, <br>JPY4.5m – JPY5.5m<br>- Program Manager, Euro Insurer Tech Division JPY8 – JPY12m<br>
- FileNet Architect, European Insurance co., JPY6 – JPY7.5m<br>- Unix Engineer, Okinawa I-Bank, JPY4m – JPY5m<br><br>Interested individuals may e-mail resumes to:<br><a href="mailto:stuart.gibson@biosjp.com">stuart.gibson@biosjp.com</a><br>
<br>** BiOS Job Mail<br><br>Every 2 weeks BiOS sends out a regular communication to its<br>job seeking candidates, called BiOS Job Mail. Every edition<br>carries a list of BiOS's current and most up-to-date<br>vacancies, with each entry featuring a short job<br>
description and a direct link to the main entry on the BiOS<br>home page. Regardless of whether you are unemployed and<br>searching, thinking about a career change, or just curious<br>to know if there is something out there that might suit you<br>
better, the BiOS Job Mail newsletter is an easy and<br>convenient way for you to stay informed. If you would like<br>to register for the BiOS Job Mail, or to find out more,<br>please email <a href="mailto:stuart.gibson@biosjp.com">stuart.gibson@biosjp.com</a>.<br>
<br>Interested individuals may e-mail resumes to:<br><a href="mailto:stuart.gibson@biosjp.com">stuart.gibson@biosjp.com</a><br><br>-----------------------------------------------------------<br><br>------------- Stay Healthy with Manuka Honey --------------<br>
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<br>+++ UPCOMING EVENTS/ANNOUNCEMENTS<br><br>------------------ ICA Event - June 17th ------------------<br><br>Speaker: Dr. Gerhard Fasol, CEO-Eurotechnology Japan K.K.<br>Topic: Current Mobile Market Trends - Opportunities For Japan<br>
<br>Details: Complete event details at: <a href="http://www.icajapan.jp/">http://www.icajapan.jp/</a><br>(RSVP Required)<br><br>Date: Thursday, June 17, 2010<br>Time: 6:30 Doors open, Pizza and Drinks included.<br>Cost: 4,000 yen (members), 6,000 yen (non-members)<br>
<br>Open to all - Venue is Beacon Communications.<br>Address: 11F JR Tokyu Meguro Building (Tokyu-line <br>Meguro Station) 3-1-1 Kami-Osaki, Shinagawa-ku.<br><a href="http://www.beaconcom.jp/en/#/map">http://www.beaconcom.jp/en/#/map</a><br>
-----------------------------------------------------------<br><br>------ CCH 'Japan Labor & Employment Law Seminar 2010'-----<br><br>Seminar covers following key topics:<br><br>1. Review of amendments to the 2010 Labor & Employment Law<br>
<br>2. Topical Issues: Bullying (workplace intimidation) &<br>Sexual Harassment<br>- Risks: Workers Accident Compensation Insurance & Lawsuit<br>- How to try to collect and gather evidence<br>- Factors to help decide who is telling the truth<br>
- Disciplinary actions to be imposed as penalties<br>- Key points companies should execute/plan for in advance <br>to prevent employees from engaging in bullying and sexual <br>harassment and more...<br><br>Date: Friday, June 25th, 1:30pm-5:00pm <br>
Venue: Happo-en 5F, Linden Room<br>Number of Seats: 50 seats<br>Language: English<br>Speaker: Hideki Kano Attorney, Anderson, Mori & Tomotsune<br>Fees: 20,000 yen + tax<br><br>Register: <a href="https://www.cch-japan.jp/contents/register/form">https://www.cch-japan.jp/contents/register/form</a><br>
For more details, please Contact us at: <a href="mailto:support@cch.co.jp">support@cch.co.jp</a>,<br>or 03-3265-1161.<br><br><a href="http://www.cch-japan.jp">www.cch-japan.jp</a><br>-----------------------------------------------------------<br>
***------------------------****-------------------------***<br><br>+++ CORRECTIONS/FEEDBACK<br><br>In this section we run comments and corrections submitted<br>by readers. We encourage you to spot our mistakes and<br>amplify our points, by email, to <a href="mailto:editors@terrie.com">editors@terrie.com</a>.<br>
<br>*** No feedback this week.<br><br>***********************************************************<br>END<br><br>SUBSCRIBERS: 9,114 as of May 30th, 2010<br>(We purge our list regularly.)<br><br>+++ ABOUT US<br><br>STAFF<br>
Written by: Terrie Lloyd (<a href="mailto:terrie.lloyd@japaninc.com">terrie.lloyd@japaninc.com</a>)<br><br>HELP: E-mail <a href="mailto:Terrie-request@mailman.japaninc.com">Terrie-request@mailman.japaninc.com</a><br>with the word 'help' in the subject or body (don't include<br>
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<br>Copyright 2010 Japan Inc. Communications Inc.<br><br>----------------- Japan Inc opens up Japan ----------------<br><br>J@pan Inc is Japan's only independently published English-<br>language business website. Authoritatively chronicling <br>
online the business trends in Japan, each posting brings <br>you in-depth analysis of business, people and technology in<br>the world's second largest economy. <br><br>Visit <a href="http://www.japaninc.com">www.japaninc.com</a> for the best business insight on<br>
Japan available.<br>-----------------------------------------------------------<br><br><br>