* * * * * * * * * T E R R I E 'S T A K E * * * * * * *<br>A weekly roundup of news & information from Terrie Lloyd.<br>(<a href="http://www.terrie.com">http://www.terrie.com</a>)<br><br>General Edition Sunday, January 29, 2012, Issue No. 647<br>
<br>+++ INDEX<br><br>- What's New -- A Good Time to Move Office and Home?<br>- News -- No nuclear power in Japan by May?<br>- Candidate Roundup/Vacancies<br>- Upcoming Events<br>- Corrections/Feedback -- Yakuza involvement in business<br>
- News Credits<br><br>SUBSCRIBE to, UNSUBSCRIBE from Terrie's Take at:<br><a href="http://mailman.japaninc.com/mailman/listinfo/terrie">http://mailman.japaninc.com/mailman/listinfo/terrie</a><br><br>BACK ISSUES<br><a href="http://www.japaninc.com/terries_take">http://www.japaninc.com/terries_take</a>, or,<br>
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e-mail us at <a href="mailto:info@pbxl.jp">info@pbxl.jp</a> or call us at 03-4550-2557<br><br>------------ PBXL is BUSINESS COMMUNICATIONS --------------<br><br>+++ WHAT'S NEW<br><br>Last week the shares of Sumitomo Realty and Development <br>
Co., slid to their second lowest point in five years (2009 <br>Lehman Shock was slightly worse), as the market took in the<br>news that the company's earnings will be hit this year by a<br>glut of office space in Tokyo. The rate of vacant offices <br>
has been rising steadily, with a 12% surplus in large floor<br>space buildings and 9.01% overall.<br><br>That there is a glut isn't really so surprising. The high <br>yen, pending higher taxes, the Eurozone crisis, and many <br>
other uncertainties have meant that companies are playing<br>it safe by holding head count where it is, or by cutting <br>Tokyo staff while outsourcing or expanding their operations<br>abroad or to lower cost rural locations (Hokkaido, Sendai, <br>
Nagasaki as prime examples). As a result, the average <br>rental rate has been falling steadily, and in the five <br>central wards of Tokyo, including Shibuya-ku and Minato-ku,<br>the average rent for office space was just JPY16,932 per <br>
tsubo (3.3 sq. m.), down 3.71%, or JPY653 from the same <br>time last year, and down about 25%-30% from rates before <br>the Lehman Shock. <br><br>Actually, let's not forget that even before Lehman, rent <br>rates for high-grade property were at least 20% lower than <br>
they were in 2000, which were in turn at least 30% less <br>than in the 1990's bubble period. So we're talking about a <br>cumulative drop of more than 50% in rental rates in the <br>last 20 years -- just another example of Japan's rampant <br>
deflation. For what it's worth, we do think this is the <br>bottom of the market, and that there is sufficient <br>population and economic activity that if the near-term glut<br>is resolved, prices will at least stay where they are before <br>
rising again with the replacement of old buildings. Another<br>good earthquake will speed this process along...<br><br>Companies like Sumitomo (in particular) have been bullish <br>on the market and feel that the current economic setbacks <br>
are just temporary. They reason that Japanese firms are <br>indeed starting to adapt to the high yen, and as they keep<br>expanding their empires by acquisition abroad, the demand <br>for people and infrastructure to support such activity will<br>
drive up demand for office space in Tokyo. There is also <br>the ongoing migration of Japan's rural population to the <br>cities, which also pushes up local demand in downtown<br>areas.<br><br>[Continued below...]<br>
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<br>---------- YOUR BOTTOM LINE IS OUR TOP PRIORITY------------<br><br>[...Article continues]<br><br>But their logic misses several important developments <br>between Japanese multinational companies of today and those<br>
of 10-15 years ago. Firstly, many multinationals are <br>finding that the management of the companies they are <br>taking over abroad are at least as competent and efficient <br>as their own head office staff. So they reason: "why mess <br>
with something that ain't broke?" Further, the rise of <br>Internet-savvy companies has finally driven home to big <br>players that even on their home turf they'd better get more<br>automated and efficient or they will become someone else's <br>
dinner. Elsewhere in this newsletter, we point out the <br>gradual demise of mega-publisher Recruit, a former employer<br>of masses of people.<br><br>Then of course there is China, TPP, and foreign price <br>competition.<br>
<br>So right now, it's safe to say that there is a lot of <br>hurting landlords around who are starting to realize that <br>they would rather have some income than none -- especially <br>in the B- and C-grade building segments. This is great news<br>
for companies that are planning to renegotiate rents, or to<br>move if their landlords are blockheads and won't negotiate.<br>Our company moved this time last year after failing to win <br>significant rent reductions for the aged building we were <br>
in, and achieved a cost reduction of about 40%. If we'd <br>waited until now, probably we could have leveraged another <br>10% on top of that number, but at the cost of paying the <br>additional higher rent. Interestingly, the building we <br>
moved from is still empty today.<br><br>Probably the main reason that office tenants are not moving<br>en mass at present is the cost and inconvenience of doing <br>so. The savings offered by a 10%-15% reduction in rent is <br>
in many cases not going to yield an advantage over the <br>costs of moving. In our case, moving about 70 people cost <br>us roughly:<br>* Deposit on new premises (locked up cash) -- JPY15MM <br>approx<br>* Moving costs (our staff packed and unpacked themselves) <br>
-- JPY12MM approx<br>* Lost productivity (about 1 week of payroll) -- <br>JPY8MM-JPY10MM approx<br>* Refurbishment of existing premises -- JPY15MM <br>* Less, refund on existing premises deposit -- JPY12MM<br><br>Total move/refurbishing costs: JPY35MM<br>
Total cash outlay: JPY38MM<br><br>Not a small amount and a sum that will take us about 20 <br>months to recoup.<br><br>But in going through the numbers, at least one of our <br>readers recently made a nasty discovery about what his <br>
existing rent costs consisted of and provided him with the <br>added incentive to move out. Specifically his landlord was <br>making a profit out of the electricity charges. We'd never <br>heard of this before, just assuming that electricity and <br>
other utilities fees are charged at the published rate, <br>particularly since landlords provide no additional value. <br>However, as the reader found, this is far from correct.<br><br>Occupying multiple floors since 1986, the reader's firm<br>
was being charged at JPY35/kwh while the actual <br>average cost was around JPY12.69/kwh (power used<br>to be cheaper). He worked out that over the years he'd <br>helped the landlord make a profit on his power bill of a <br>
surprising JPY63m, something our reader was quite <br>ticked off about. So ticked off, in fact, that he took the <br>landlord to court, only to be told by the Judge that <br>since the payments had been going on so long they <br>
could be considered customary and an acceptance of <br>the charge. We find it hard to believe that customary <br>deceit can be considered legal, but there you go.<br><br>So have you checked your power bill closely, recently? The <br>
correct price you should be paying can be figured from an <br>article on the January 18th front page of the Japan Times,<br>which stated that TEPCO plans to raise business electricity<br>charged by 17%, amounting to an additional JPY2.61/kwh for <br>
customers consuming less than 2,000kwh, and by JPY2.58/kwh <br>for those using more, thereby yielding a rate of <br>JPY15.36/kwh. You could of course look at your monthly <br>power bill, but from experience we find TEPCO power bills <br>
to be almost impossible to decipher, and the numbers never <br>match the published rate.<br><br>Lastly, while we are focusing on moving, if you are living <br>in a rental apartment/house at the higher end of the market<br>
(i.e., a monthly rent of more than JPY300,000), then you <br>should also be looking at moving. The fact is that there <br>are a ton of "gaijin houses" out there that are empty and <br>have tumbled in price since 3/11. Now that we're coming up <br>
to the first anniversary of the disaster and foreign <br>families have not really returned (some international <br>schools have seen up to 50% of their all-foreign kids rolls<br>disappear), this is an ideal time to be negotiating big <br>
discounts. 30%-50% is what we suggest on any property of <br>JPY500,000/month and above. The landlord can only say "no" <br>-- but increasingly and hesitantly they are saying "yes". <br>Fancy living in a house after an apartment for so many <br>
years? What about teaming up with 2-3 friends and <br>co-renting a posh place in Nishi-Azabu or Shibuya? Per <br>room, you're looking at the same price as a smallish <br>apartment somewhere else (JPY150,000/person/month).<br>
<br>If you are looking for a new place, then the good news is <br>that Metropolis' new property website, <a href="http://www.metrohomes.jp">www.metrohomes.jp</a>, <br>is now up and running and has over 13,000 rental properties<br>
listed -- making it the largest English listing in Japan. <br>The property data is all updated at least weekly (some <br>major realtors update their lists daily) and the site has <br>filters to help you search more quickly. A <br>
shopping-basket-save function lets you browse, save, and <br>come back later to go through more places.<br><br><a href="http://www.metrohomes.jp">www.metrohomes.jp</a><br><br>BTW, don't miss a reader's Yakuza comments in the <br>
Feedback section of this issue, scroll down for it. Very<br>interesting insider commentary.<br><br><br>...The information janitors/<br><br>***------------------------****-------------------------***<br><br>----------------------Delta Air Lines----------------------<br>
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Skymark, or ‘Pay with Miles’ program.<br><br>Please visit <a href="http://delta.com">delta.com</a> for more details.<br>-----------------------------------------------------------<br><br>+++ NEWS<br><br>- Abduction cases to go through Foreign Ministry<br>
- NEC to cut 10% of workforce<br>- No nuclear power in Japan by May?<br>- Foreign workers back in vogue<br>- Recruit in trouble?<br><br><br><br>-> Abduction cases to go through Foreign Ministry<br><br>In what appears to be an admission by the Japanese <br>
government that it's going to be really, really tough to <br>change its own court system regarding shared custody of <br>children, and recognizing child custody rulings in courts <br>of other countries, it was announced last Monday that the <br>
Foreign Ministry will be put in charge of international <br>child abduction cases. Unfortunately, the Kyodo News <br>announcement appears to confirm that the Foreign Ministry <br>will do little to actually force Japanese abductors of kids<br>
of international marriages to return them. For example, it <br>mentions the Ministry will merely confirm the kids are OK <br>and "inform parents" of a Japanese mediation system. ***Ed:<br>As we all know (this writer from personal experience), the <br>
chotei system in the Family Courts is a farce and has <br>nothing to do with justice or fairness. What the Japanese <br>courts recognize in order of priority is: 1) the opinion of<br>the Japanese spouse, 2) who actually has the kids -- <br>
99.999% of the time it's the Japanese spouse abductor or <br>the hearing wouldn't be in Japan, 3) what the kids <br>themselves say -- after being alienated from the other <br>parent, and 4) lastly whether there are any Japanese <br>
relatives that can adopt the kids. In other words, the <br>foreign spouse doesn't figure at all in court decisions.** <br>(Source: TT commentary from <a href="http://japantimes.co.jp">japantimes.co.jp</a>, Jan 23, 2012)<br>
<br><a href="http://www.japantimes.co.jp/text/nn20120123a1.html">http://www.japantimes.co.jp/text/nn20120123a1.html</a><br><br>-> NEC to cut 10% of workforce<br><br>We've been saying for a while now that NEC is in serious <br>
trouble, and Thursday's news that the company would slash <br>10% of its workforce, or around 10,000 jobs, appears to <br>confirm this view. The firm says that it is making the cuts<br>because of poor sales of cell phone handsets, but we <br>
suspect this is just an excuse. The company was never that <br>big in cell phones to start with, and certainly wouldn't <br>have 7,000 workers here in Japan in that unit -- which is <br>how many people are going to be fired in Japan. Needless to<br>
say, the share market has a dim view of the company and <br>NEC's shares are down by more than 50% over this time last <br>year. (Source: TT commentary from <a href="http://reuters.com">reuters.com</a>, Jan 26, <br>2012)<br>
<br><a href="http://reut.rs/yu8ciY">http://reut.rs/yu8ciY</a> <br><br>-> No nuclear power in Japan by May?<br><br>Bloomberg has a very good story this last week about the <br>high likelihood of Japan having no nuclear power plants in <br>
operation by the end of April. Right now, the country is <br>down to its last 3 of 54 power plants, and these are due to<br>be idled for safety checks over the next few weeks. While <br>the safety checks are normal procedure, those plants idled <br>
so far need approval from local governments to restart, and<br>the governor of Fukushima has said he wants a nuclear-free <br>prefecture, while the governor for Niigata, where TEPCO's <br>big Kashiwazaki Kariwa plant is located, has said he wants <br>
guarantees there won't be another Fukushima over his way. <br>***Ed: So the speculation now is whether Japan will get <br>through February on oil and gas-fired plants, and whether <br>oil prices will push Japan into more trade deficits this <br>
year if there is to be no more nuclear power.** (Source: TT<br>commentary from <a href="http://bloomberg.com">bloomberg.com</a>, Jan 27, 2012)<br><br><a href="http://bloom.bg/yScLN8">http://bloom.bg/yScLN8</a> <br><br>-> Foreign workers back in vogue<br>
<br>According to the Labor Ministry, foreign workers are back <br>in Japan in force, and there are now 686,246 people working<br>here, up 5.6% over this time last year. Broken down by <br>nationality, there were 297,000 Chinese workers, 117,000 <br>
Brazilians, and 70,000 Filipinos. Almost 40% of these <br>people are working in manufacturing and another 27% in <br>contracting. ***Ed: This is quite amazing, given the sheer <br>number of people who fled the country after the Fukushima <br>
incident. It also tells us that Japanese firms are still <br>using low-cost, disposable foreign labor as a competitive <br>strategy -- inevitable, we suppose, given the high yen. <br>However, this has to be a problem for local Japanese <br>
under-employed who might have otherwise done those jobs.** <br>(Source: TT commentary from <a href="http://e.nikkei.com">e.nikkei.com</a>, Jan 28, 2012)<br><br><a href="http://e.nikkei.com/e/ac/tnks/Nni20120127D27NY137.htm">http://e.nikkei.com/e/ac/tnks/Nni20120127D27NY137.htm</a><br>
<br>-> Recruit in trouble?<br><br>Hot Pepper magazine and jobs publishing firm, Recruit, <br>announced on Friday that it has sold its Ginza 7 building <br>to real estate investment firm Hulic for approximately <br>JPY10bn. While Recruit said the building was aging and so <br>
it has decided to sell and rent, we see this as proof that <br>Recruit must be in trouble. The firm has lost a huge amount<br>of revenue over the last 5 years to internet firms such as <br>Kakaku.com's Tabelog, and Yahoo.com -- and it's starting to<br>
show. Recruit has two more buildings left. If it sells <br>either by the end of the year, then you know that the end <br>is probably near for the former high-flyer. (Source: TT <br>commentary from <a href="http://e.nikkei.com">e.nikkei.com</a>, Jan 28, 2012)<br>
<br><a href="http://e.nikkei.com/e/ac/tnks/Nni20120127D2701N01.htm">http://e.nikkei.com/e/ac/tnks/Nni20120127D2701N01.htm</a><br><br><br>NOTE: Broken links<br>Many online news sources remove their articles after just a<br>
few days of posting them, thus breaking our links -- we<br>apologize for the inconvenience.<br><br>***------------------------****-------------------------***<br><br>----------- Changing Japan's Corporate Governance ---------<br>
<br>If there ever was a time to support for the improvement of <br>corporate governance in Japan, now is it. The Board<br>Director Training Institute of Japan (BDTI) needs only 80 <br>more donations of 3,000 Yen each in order to qualify for <br>
special “turbo-charged” tax treatment. If it can qualify, <br>BDTI will get greater visibility, and donors in the next <br>five years will receive approximately double the tax <br>benefits they now receive. Please help!<br>
<br>Inquiries: <a href="mailto:info@bdti.or.jp">info@bdti.or.jp</a><br><a href="http://bdti.or.jp/english/home">http://bdti.or.jp/english/home</a><br><a href="http://bdti.or.jp/english/introduction">http://bdti.or.jp/english/introduction</a><br>
--------------------------------------------------------------<br><br>+++ CANDIDATE ROUND UP/VACANCIES<br><br>=> BiOS, a Division of the LINC Media group, is actively<br>marketing the following positions for customers setting up<br>
or expanding in Japan, as well as other employers of<br>bilinguals.<br><br>** HIGHLIGHTED POSITION<br><br>BiOS is urgently looking for a Bilingual Desktop Engineer <br>with desktop or user support experience, preferably within <br>
a multinational environment, to work at our client’s office<br>in the Yokohama area. The candidate will be responsible for<br>user PC (and other office hardware) support, infrastructure<br>troubleshooting, and IT hardware asset management. You will<br>
also be responsible for AD/Exchange account management, <br>user manual production, and onsite client communication.<br><br>Due to the technical nature and demanding work environment,<br>this position is suitable for someone with solid experience<br>
of at least two years in a desktop or user support role, <br>preferably in a multinational environment. In addition, <br>since this role requires direct coordination both in <br>English and Japanese, business-level English and fluent <br>
Japanese will be required.<br><br>Remuneration is JPY4.5m – JPY5.5m depending on your <br>experience and skill level.<br><br>** POSITIONS VACANT<br><br>- Backup Engineer, BiOS, JPY4M – JPY5M<br>- Project Manager (Osaka), global telco., JPY6M – JPY8M<br>
- Junior Account Mgr IT Outsourcing), BiOS, JPY3M – JPY4M<br>- Technical Support Engr, global pharma co, JPY4M – JPY5M<br>- Field Engineer, global IT co, JPY6M – JPY8M<br><br>Interested individuals may e-mail resumes to:<br>
<a href="mailto:tomohiro.kimura@biosjp.com">tomohiro.kimura@biosjp.com</a><br><br>** BiOS Job Mail<br><br>Every 2 weeks BiOS sends out a regular communication to its<br>job seeking candidates, called BiOS Job Mail. Every edition<br>
carries a list of BiOS's current and most up-to-date<br>vacancies, with each entry featuring a short job<br>description and a direct link to the main entry on the BiOS<br>home page. Regardless of whether you are unemployed and<br>
searching, thinking about a career change, or just curious<br>to know if there is something out there that might suit you<br>better, the BiOS Job Mail newsletter is an easy and<br>convenient way for you to stay informed. If you would like<br>
to register for the BiOS Job Mail, or to find out more,<br>please email <a href="mailto:kenji.sakota@biosjp.com">kenji.sakota@biosjp.com</a>.<br><br>Interested individuals may e-mail resumes to:<br><a href="mailto:tomohiro.kimura@biosjp.com">tomohiro.kimura@biosjp.com</a><br>
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Web: <a href="http://www.biosjp.com">www.biosjp.com</a><br>-----------------------------------------------------------<br><br>***------------------------****-------------------------***<br><br>+++ UPCOMING EVENTS/ANNOUNCEMENTS<br>
<br>----------------- Start a Company in Japan ----------------<br><br>Entrepreneur's Handbook Seminar 18th of February, 2012<br><br>If you have been considering setting up your own company,<br>find out what it takes to make it successful. Terrie Lloyd,<br>
founder of over 17 start-up companies in Japan, will be <br>giving an English-language seminar and Q and A on starting <br>up a company in Japan.<br><br>This is an ideal opportunity to find out what is involved,<br>and to ask specific questions that are not normally <br>
answered in business books. All materials are in English <br>and are Japan-focused.<br><br>For more details:<br><a href="http://www.japaninc.com/entrepreneur_handbook_seminar">http://www.japaninc.com/entrepreneur_handbook_seminar</a><br>
-----------------------------------------------------------<br><br>----------------- ICA Event - February 16 -----------------<br><br>Speaker: James Hollow<br>Title: Harness Social Media for your Business - for Free<br><br>
Details: Complete event details at <a href="http://www.icajapan.jp/">http://www.icajapan.jp/</a><br>(RSVP Required)<br><br>Date: Thursday, February 16, 2012<br>Time: 6:30 Doors open, Drinks and Snacks<br>Cost: 2,000 yen (members), 3,000 yen (non-members)<br>
Open to all, venue is Wall Street Associates<br><br><a href="http://bit.ly/yIn2sE">http://bit.ly/yIn2sE</a><br>-----------------------------------------------------------<br><br>--------------- TiE Entrepreneurial Event -----------------<br>
<br>TiE-Japan is hosting Singapore venture capital firm <br>Infocomm Investments (<a href="http://www.iipl.com.sg/">http://www.iipl.com.sg/</a>) on 30th Jan <br>from 7PM to 10PM at a central Tokyo location. Startups are <br>
encouraged to attend this event.<br><br>Infocomm Investments is looking to invest in Japanese <br>companies. Ten companies will be given an opportunity to <br>pitch to them between 7PM to 8:30PM. The companies that <br>will be pitching should be making revenue today.<br>
<br>A networking event will be held from 8:30PM to 10PM. Light<br>food and drinks (Soft drink + Alcohol) will be served. All<br>startups are encouraged to attend the networking session <br>and get time to talk to Infocomm Investments in person.<br>
<br>Please RSVP to <a href="mailto:ayako.ohkubo@dtwo-solutions.com">ayako.ohkubo@dtwo-solutions.com</a>.<br>-----------------------------------------------------------<br><br>------------- Tokyo Teacher Training Academy --------------<br>
<br>Starting from February. For each program, workshops are <br>held once a month on Sundays in central Tokyo.<br>Programs offered: TESOL Certificate, TESOL Certificate <br>(Young Learners)<br>Trainers include: David Paul, Rob Waring, Alastair <br>
Graham-Marr, Robert S. Murphy<br><br>Information: <a href="http://ltprofessionals.com/en/tta.html">http://ltprofessionals.com/en/tta.html</a><br>-----------------------------------------------------------<br><br>***------------------------****-------------------------***<br>
<br>+++ CORRECTIONS/FEEDBACK<br><br>In this section we run comments and corrections submitted<br>by readers. We encourage you to spot our mistakes and<br>amplify our points, by email, to <a href="mailto:editors@terrie.com">editors@terrie.com</a>.<br>
<br>*** In a number of recent issues we have speculated about<br>the involvement of the Yakuza in large Japanese firms.<br>This last week we received an interesting insight into <br>what is likely going on at Olympus and JTI (Japan <br>
Tobacco's international subsidiary), from a very well<br>placed and of course anonymous source in Japanese banking.<br><br>=> Reader comments: <br><br>"From what I hear -- and even if I hadn't heard anything <br>
one could figure it out -- the Japanese authorities are <br>trying to bury the Olympus scandal. Concerted and serious <br>effort is being made to ensure Yakuza involvement is <br>hidden, and the entire thing is blamed on a few rotten <br>
apples in Olympus and is reduced to merely being a case of <br>run-of-the-mill accounting fraud. Some cops are still <br>trying to investigate, but they are shoveling against the <br>tide - and a rather strong tide at that. The DPJ is <br>
determined to suppress the Olympus scandal -- and certain <br>powerful politicians appear to be working directly on the <br>behalf of Yakuza interests.<br> <br>Ironic in many respects -- not least the October 1st, 2011,<br>
passage of the Organized Crime Exclusionary Provisions law<br>in the Diet, I never considered Japanese authorities (even <br>law enforcement) to be serious about hurting the Yakuza. <br>It's all just for show. Olympus handed the authorities a <br>
golden opportunity to really strike a blow, but instead <br>they appear to be actively engaging in a cover-up. Nothing<br>has changed -- and probably never will. Remember the <br>previous scandals -- Tanaka - ANA/Lockheed, Recruit, <br>
Nomura, Livedoor, etc. They were all supposed to signal a <br>sea change in Japan but in the end had no effect whatsoever.<br>Japan's ruling class continues to run the country as if <br>it's a racket intended to ensure their own well being.<br>
<br>A country rarely gets a chance to fix itself. Olympus is <br>the latest opportunity, and it's not just being squandered<br>-- it's being strangled in fact.<br> <br>On the US side, you have FBI white collar squad determined <br>
to keep the Olympus case in their jurisdiction. Thus, they<br>have also been suppressing and ignoring clear evidence of <br>Yakuza involvement --- since that would require them to <br>either share (or even turnover) the case with the Asian <br>
Organized Crime squad. Amazing, ain't it? President Obama's<br>executive order last summer designated the Yakuza as one of <br>the world's four most serious organized crime groups, and <br>called for a concerted effort against the Yakuza. But it<br>
just lip service. The US Government and the FBI have a <br>golden opportunity to expose Yakuza activity through this<br>case and do some real damage. However, once again they are<br>intentionally doing nothing. I don't know what the British <br>
are up to, but given Japan's importance in the Eurozone in<br>coming months, I doubt they'll do much.<br> <br>Oh, and the Japan Tobacco scandal is in many respects even <br>worse than Olympus. But it's being ignored by both the <br>
Japanese press and Japanese officialdom. <br><br>All in all, were I a Yakuza in Japan, I would be sleeping <br>soundly at night."<br><br>***********************************************************<br>END<br><br>SUBSCRIBERS: 8,300 members as of Jan 29, 2012<br>
(We purge our list regularly.)<br><br>+++ ABOUT US<br><br>STAFF<br>Written by: Terrie Lloyd (<a href="mailto:terrie.lloyd@japaninc.com">terrie.lloyd@japaninc.com</a>)<br><br>HELP: E-mail <a href="mailto:Terrie-request@mailman.japaninc.com">Terrie-request@mailman.japaninc.com</a><br>
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