* * * * * * * * * T E R R I E 'S T A K E * * * * * * *<br>A weekly roundup of news & information from Terrie Lloyd.<br>(<a href="http://www.terrie.com">http://www.terrie.com</a>)<br><br>General Edition Sunday, September 16, 2012, Issue No. 678<br>
<br>+++ INDEX<br><br>- What's New -- Ideas on Structuring a Japan Subsidiary<br>- News -- Scientists create flexible apatite<br>- Upcoming Events<br>- Corrections/Feedback -- Comments on ING pull-out<br>- Travel Picks -- Himeji Castle & Manazaru, Kanagawa<br>
- Japan Business Q&A -- Foreign insurance and tax claims<br>- News Credits<br><br>SUBSCRIBE to, UNSUBSCRIBE from Terrie's Take at:<br><a href="http://mailman.japaninc.com/mailman/listinfo/terrie">http://mailman.japaninc.com/mailman/listinfo/terrie</a><br>
<br>BACK ISSUES<br><a href="http://www.japaninc.com/terries_take">http://www.japaninc.com/terries_take</a>, or,<br><a href="http://mailman.japaninc.com/pipermail/terrie/">http://mailman.japaninc.com/pipermail/terrie/</a><br>
<br><br>-=-=-=-=-=-=-=-=-PBXL Managed Cisco Services-=-=-=-=-=-=--=-<br><br>After delivering the first hosted Cisco PBX offering in <br>Japan, PBXL has found a number of companies prefer to own <br>their own equipment. As such, PBXL offers a fully managed, <br>
data center based Cisco Call Manager/UCM solution, carrier <br>management and/or as well Japan gateway set-up and <br>installation services. If you are looking for Cisco voice, <br>contact PBXL today!<br><a href="http://www.pbxl.co.jp/en/services/cisco-managed-services/">http://www.pbxl.co.jp/en/services/cisco-managed-services/</a><br>
<br>PBXL Managed Cisco Voice--because PBXL is Business <br>Communications<br>-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-<br><br>+++ WHAT'S NEW<br><br>With one of our sister companies in the market entry <br>
business, we have noticed in the last 3 months a gradual <br>increase in the number of foreign firms investigating <br>setting up an operation in Japan. It seems that the <br>realization that Japan has not melted down after <br>
Fukushima and that the strong yen is here to stay, are <br>making for a compelling argument in foreign firms' <br>international expansion plans.<br><br>The increase in market entry activity is primarily in the <br>technology sector. Particularly noticeable are software <br>
companies which serve specific niches such as academia, <br>health, ecology, finance, and compliance, and where the <br>main focus is a secondary organizational activity such as <br>risk management or quality assessment, rather than primary <br>
activities such as Production, Sales, or HR/Accounting. We <br>take this to mean two things: that Japanese companies are <br>finding they have to refine their operations as they go <br>international, so as to compete, and, secondly, they are <br>
indeed prepared to pay to become more sophisticated.<br><br>We thought it would be good to review how these firms <br>approach the market entry challenge, and in particular ways<br>to make setting up in Japan a little cheaper and less <br>
risky. As it is, there is a tried and true pattern to <br>getting started here, which is: <br><br>1. Establish through trade shows, research, or existing <br>orders (from Japanese early adopter clients buying product <br>
internationally over the Web) the level of interest in your<br>products/services. Trade shows are particularly good for <br>meeting all the major players in one convenient place, and <br>we recommend them. Just remember, don't stay cloistered in <br>
your booth, get out there and meet as many other exhibitors<br>as possible. Some of them may become distributor candidates<br>and others a potential source of future employees.<br><br>Then there is market research, which is notable in how it <br>
is changing as a discipline. In earlier times, the <br>deliverable was a nicely presented document about the <br>market and the players, and was intended as a base planning<br>tool on which all subsequent market development activities <br>
would be built. However, in recent times, companies are <br>starting to look for live sales leads even as they do their<br>research -- as a means of paying for the actual market <br>entry. Look for research companies that offer this option, <br>
and you'll find that a real sales discussion will help you <br>identify (and resolve) many more issues than would <br>otherwise be evident in a report alone. <br><br>2. As your sales leads progress, at some point the <br>
Japanese side will ask you to set up a local office in <br>Japan. While your management may not understand why <br>having a Japan office is important in the early stages of <br>market penetration, since for them it just serves to push <br>
costs up, nonetheless, keep them focused on the "Japan <br>Premium" to get them committed. On the Japanese clients' <br>side, what they are looking for is to get you to have real <br>people on the ground, speaking Japanese, and with the <br>
ability to get quick action from the Headquarters team when<br>things go wrong. In our view, this expectation is quite <br>sensible, even if it makes your products more expensive. <br>What's the point of spending hundreds of thousands of <br>
dollars on a piece of technology if there is no one to <br>support it when a bug or integration problem is found?<br><br>[Continued below...]<br><br><br>------ ACCJ Journal - Senior Editorial Position Open ------<br><br>The ACCJ is Japan's largest foreign chamber of commerce and<br>
the publisher of the ACCJ Journal, Japan Inc. <br>Communications is looking for someone to fill a senior<br>editorial position. <br><br>The successful candidate needs to have strong writing <br>experience, proven people skills, and the ability to work<br>
on both paper and online to reach our audiences. English<br>native ability is essential, Japanese spoken (JLPT2 or<br>better) would be an advantage.<br><br>Salary is modest, but the working conditions are good. Visa<br>sponsorship is possible, but we prefer candidates to <br>
already by in Japan.<br><br>Contact the publisher for more information and an <br>interview. <a href="mailto:jobs@japaninc.com">jobs@japaninc.com</a>.<br>-----------------------------------------------------------<br><br>
<br>[...Article continues]<br><br>3. Having made the decision to establish a Japan office, <br>the next question is how to do it without too much cost or <br>risk? The usual and easiest way is to abdicate <br>responsibility by appointing a Master Distributor to take <br>
on all sales, service, and support responsibilities. While <br>this sounds ideal, the downside is that the same <br>distributor also gets to keep most of the market lessons, <br>client database, and revenue as well. As a result, several <br>
years go by, and you start to realize that things aren't <br>going according to expectations and that the distributor <br>doesn't want to listen to suggestions on how to improve <br>things. Worse, their best staff have probably moved on, and<br>
the remaining ones seem incapable of moving quickly and <br>developing new customers outside their comfort zone. Yup, <br>conditions are ripe for a divorce and for the foreign firm <br>to go it alone. <br><br>However, separating from one's distributor is not easy and <br>
is fraught with legal and competitive considerations which <br>are ultimately damaging to sales. The classic fight in 1991<br>between Borden Foods of Columbus, Ohio, and Meiji Milk, <br>over the Lady Borden brand is a good case study. After <br>
Borden felt they could do it better and divorced Meiji, not<br>only did the company go under several years later (due to <br>issues back in the USA), but Meiji came out with a <br>successful competing product and all its distribution <br>
channels intact. The Lady Borden icrecream name still <br>survives under Lotte product management, after a brand <br>asset sale in 1994, but it now has a much smaller market <br>share than it used to. <br><br>So we have two pieces of advice to new-to-market companies <br>
trying to balance the need to keep costs down, with the <br>likelihood of a messy partner divorce if they are <br>ultimately successful in Japan (and why else would you <br>enter the market if you didn't think you would be <br>
successful?).<br><br>Firstly, retain certain controls of your Japan business, <br>particularly your ownership over the customers and IP, when<br>negotiating the initial deal with your distributor. They <br>won't like it, but stick to your guns and you'll be <br>
thankful later. Practically speaking the functions you need<br>to retain for in-house staff are marketing and support. <br>Importantly, these functions should be separate to and <br>located outside of the distributor's operation. Don't be <br>
tempted to put the staff into your distributor's office.<br><br>Why? Because if you allow the staff you've hired for these <br>functions to work deeply inside your distributor's company,<br>they will quickly be re-programmed by the distributor's <br>
staff -- it's the Japanese way, group-think and all that. <br>As a result, you'll notice that messages get filtered, <br>processes take longer, and distributor opinions will become<br>fact. Therefore, Rule No. 1 is to keep the marketing and <br>
support separate and under your control.<br><br>Our second piece of advice is how to establish this <br>independence cheaply. Typically, establishing and <br>maintaining a company in Japan is expensive -- a good CEO <br>will set you back at least JPY15MM a year, and they will <br>
want a Sales Manager, a Tech/Support Manager, an office <br>manager, and several junior staff. Add these people all up <br>and you're looking at JPY30MM-JPY40MM in annual salaries <br>alone. There is also the fact that in hiring a CEO you have<br>
previously never worked with before, you have the <br>not-insignificant risk of that person not working out. <br>There is nothing quite as expensive and hair-raising as <br>having to deal with a spurned CEO who still holds the <br>
company seal and the authority to bind the company to <br>contracts.<br><br>There are several alternatives to setting up your own <br>directly owned and operated firm, and yet still retain <br>control and keep costs down.<br>
<br>1. The first option is to set up a representative office. <br>This is where you have a team working in Japan but in fact <br>there is no legal structure and they work directly for and <br>under the control of your head office. This of course <br>
means that you have to find a business development manager <br>who is emotionally strong enough to work independently and <br>without the usual "support" structures that most Japanese <br>look for in an office environment. Such a person is hard to<br>
find, and often they will be a business consultant who has <br>fallen on hard times. As independent consultants, they can <br>be quite idiosyncratic and may not be good team players -- <br>but certainly they will be cheaper than a full "normal" <br>
team line-up and often much more creative. Just be sure <br>that they are properly and intensively connected to the <br>head office, so as to extract knowledge and give them <br>decision-making input. <br><br>Several other downsides of a rep office is that they cannot<br>
receive revenues from Japan sales, but this can be finessed<br>by having customers sign contracts for overseas delivery. <br>Also, in truth, a rep office is NOT a registered business <br>in Japan and therefore doesn't really meet the requirements<br>
of those customers who might be looking for a full-fledged <br>commitment. This is something you need to negotiate with <br>your customers before heading down this path.<br><br>2. A second way to crack this nut is to set up a company, <br>
but only use it for accounting purposes. Instead, you can <br>outsource the work roles to a licenced outsourcing firm with <br>suitable resources and have that company provide all the <br>operations infrastructure and management oversight. This <br>
avoids having to manage the staff from an administration <br>point of view, and adds the advantage that the staff are <br>working for someone senior who is also local. This is <br>important because it means that you can recruit people <br>
further down the food chain but get similar results. For <br>example, instead of hiring a consultant/CEO-level business <br>development person, you can instead focus on hiring a <br>high-productivity sales person, and likewise, for the <br>
technical/support staff, look for more junior staff who <br>will probably have better language skills and be more <br>malleable in the training process.<br><br>Let's end here, but with a note that we will cover more <br>
rationales behind setting up in Japan in future Takes.<br><br><br>...The information janitors/<br><br>***------------------------****-------------------------***<br><br>-------------------- Delta Air Lines ----------------------<br>
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-----------------------------------------------------------<br><br>+++ NEWS<br><br>- Scientists create flexible apatite<br>- Anti-Japanese protests accelerate in China<br>- 20% fall in Chinese tourists predicted<br>- A LOT more centenarians<br>
- OKI accounting scandal hits their books<br><br><br>=> Scientists create flexible apatite<br><br>In a major breakthrough, researchers at Kinki University <br>have created an all-apatite sheet which can be applied to <br>
individual teeth to protect them against decay. The new <br>technology will allow dentists to apply new layers of <br>tooth enamel on teeth that are starting to decay, and <br>restore the teeth to their original condition. The film can <br>
also be colored, so that yellowed teeth can be covered with<br>white enamel and look attractive again. The sheet is formed<br>by firing lasers at blocks of hydroxyapatite and causing <br>individual particles to fall out and build up on a salt <br>
substrate. They are then heated to crystallize, the salt is<br>removed, and the resulting film put on to a paper backing, <br>ready for application. Scientists say it will be about 3 <br>years before the technology is available for cosmetic <br>
surgery and 5 years before it is used for prevention of <br>tooth decay. ***Ed: Amazing stuff -- this will be one very <br>valuable patent for the researchers involved.** (Source: TT<br>commentary from <a href="http://asiaone.com">asiaone.com</a>, Sep 16, 2012)<br>
<br><a href="http://bit.ly/UdyUja">bit.ly/UdyUja</a><br><br>=> Anti-Japanese protests accelerate in China<br><br>Friction over the Senkaku islands, coupled with the chest <br>beating that typically accompanies the 5-year hand-over of <br>
leadership in the Chinese communist party, have made for a <br>potent mix this week. On Saturday and Sunday, rioters in a <br>number of cities have been attacking drivers of Japanese <br>cars, looting Japanese stores and restaurants, and <br>
attacking Japanese factories. Protestors have also been <br>pelting the Japanese embassy in Beijing with eggs and <br>rocks. ***Ed: In other reports, Japanese newspapers are <br>saying that up to JPY2bn of goods have been looted so far. <br>
Perhaps one more reason for Japanese retailers to start <br>thinking about "localizing" their brands and factories to <br>diversify away from China.** (Source: TT commentary from <br><a href="http://swissinfo.ch">swissinfo.ch</a>, Sep 15, 2012)<br>
<br><a href="http://bit.ly/QticM3">http://bit.ly/QticM3</a><br><br>=> 20% fall in Chinese tourists predicted<br><br>The Senkaku Islands spat highlights the capriciousness of <br>the tantalizing Chinese market for Japanese firms. This <br>
includes tourism. The Japanese National Tourism Office <br>(JNTO) reckons that visit numbers may fall by as much as <br>20% for the year if the protests continue -- severely <br>affecting those areas that have been popular destinations <br>
until now. After a previous incident involving the arrest <br>of a Chinese skipper in 2010, tourist numbers fell by 16%. <br>China Comfort, a collective of 5,000 travel agents inside <br>China has cancelled all Japan tours and is refunding its <br>
customers and other agents report up to a 40% drop in <br>bookings. (Source: TT commentary from <a href="http://businessweek.com">businessweek.com</a>, <br>Sep 13, 2012)<br><br><a href="http://buswk.co/RUfKlT">http://buswk.co/RUfKlT</a><br>
<br>=> A LOT more centenarians<br><br>The Health Ministry has announced that a record 51,376 <br>people are aged 100 years or older this Respect for the <br>Aged Day (Monday, Sep 17, 2012). This is up 3,620 people <br>
from the same time last year. The number of centenarians <br>is increasing rapidly, starting at 153 in 1963 when <br>government records first began, to 10,000 people in 1998, <br>30,000 in 2007, 40,000 in 2009, and 51,000 today. The <br>
oldest person in Japan is Jiroemon Kimura, who is 115 and <br>is in fact the oldest male in the world. (Source: TT <br>commentary from <a href="http://e.nikkei.com">e.nikkei.com</a>, Sep 14, 2012)<br><br><a href="http://e.nikkei.com/e/ac/tnks/Nni20120914D14JF071.htm">http://e.nikkei.com/e/ac/tnks/Nni20120914D14JF071.htm</a><br>
<br>=> OKI accounting scandal hits their books<br><br>The full impact of Oki Group's Spanish office accounting <br>fraud is starting to make itself felt, with the company <br>finally announcing revised results for its international <br>
business. The fraud has cost Oki at least JPY8bn, and <br>probably more by the time it is completely disentangled. <br>The group's shares have fallen about 20% since the original<br>announcement in August, although this is better than the <br>
few days immediately after, when shares initially plunged <br>40%. (Source: TT commentary from Oki press releases, Sep <br>15, 2012)<br><br><a href="http://www.oki.com/en/press/2012/09/z12071e.html">http://www.oki.com/en/press/2012/09/z12071e.html</a><br>
<a href="http://www.oki.com/en/ir/accounts/2013q1/2013q1.html">http://www.oki.com/en/ir/accounts/2013q1/2013q1.html</a><br><br><br><br>NOTE: Broken links<br>Many online news sources remove their articles after just a<br>few days of posting them, thus breaking our links -- we<br>
apologize for the inconvenience.<br><br>***------------------------****-------------------------***<br><br>-------- BIOS – Bilingual IT Systems and Support ----------<br><br>BiOS full-service IT solutions has a new service.<br>
<br>Working with our fully licenced temporary dispatch group, <br>we are now able to provide Japan in-country workers for <br>companies not yet registered in Japan.<br><br>This innovative service is available for companies needing <br>
to hire staff for Japanese customers, but who are unable to<br>commit to the expense and infrastructure of maintaining an <br>office in Japan. We take care of all aspects of the <br>employment, contracting, and dispatch — including <br>
management of the employee.<br><br>For more information on this and other SI and IT services, <br>in English or Japanese:<br><br>Phone: (03) 4588-2220, <br>Email: <a href="mailto:solutions@biosjp.com">solutions@biosjp.com</a> Web: <a href="http://www.biosjp.com">www.biosjp.com</a><br>
-----------------------------------------------------------<br><br>+++ CANDIDATE ROUND UP/VACANCIES<br><br>=> BiOS, a Division of the LINC Media group, is actively<br>marketing the following positions for customers setting up<br>
or expanding in Japan, as well as other employers of<br>bilinguals.<br><br>** HIGHLIGHTED POSITION<br><br>BiOS is urgently looking for a Software Asset Management <br>Officer to join our client, a global bank in Tokyo. The <br>
successful candidate will assist the customer in <br>understanding and controlling software licensing costs, <br>utilize industry best practices in order to stay compliant<br>and avoid licensing problems, expand the client’s licensing<br>
opportunities and build more profitable, long term <br>relationships with the client’s customers.<br><br>Due to the technical nature and demanding work environment,<br>this position is suitable for someone with at least 2 years<br>
of software management or similar asset management <br>experience. In addition, since this role requires direct <br>coordination with both regional and global IT teams, Fluent<br>Japanese and English will be required.<br>
<br>Remuneration is JPY4.5M – JPY5.5M depending on your <br>experience and skill level.<br><br>** POSITIONS VACANT<br><br>- Desktop Engineer, international bank, JPY3.6M – JPY5.5M<br>- Data Center Engr, international bank, JPY3.6M – JPY4.8M<br>
- Data Center Operator, DC co., JPY3M – JPY3.6M<br>- Project Manager, international IT co., JPY5.4M - JPY7M<br>- IMAC Engr, international investment firm, JPY 4M – 4.8M<br><br>** BiOS Job Mail<br><br>Every 2 weeks BiOS sends out a regular communication to its<br>
job seeking candidates, called BiOS Job Mail. Every edition<br>carries a list of BiOS's current and most up-to-date<br>vacancies, with each entry featuring a short job<br>description and a direct link to the main entry on the BiOS<br>
home page. Regardless of whether you are unemployed and<br>searching, thinking about a career change, or just curious<br>to know if there is something out there that might suit you<br>better, the BiOS Job Mail newsletter is an easy and<br>
convenient way for you to stay informed. If you would like<br>to register for the BiOS Job Mail, or to find out more,<br>please email <a href="mailto:jason.kisling@biosjp.com">jason.kisling@biosjp.com</a>.<br><br>Interested individuals may e-mail resumes to:<br>
<a href="mailto:jason.kisling@biosjp.com">jason.kisling@biosjp.com</a> and check out the BiOS web page<br>for other jobs: <a href="http://www.biosjp.com/careers.php">www.biosjp.com/careers.php</a><br>-----------------------------------------------------------<br>
<br>***------------------------****-------------------------***<br><br>+++ UPCOMING EVENTS/ANNOUNCEMENTS<br><br>---------------- Start a Company in Japan -----------------<br><br>Entrepreneur's Handbook Seminar 29th of September, 2012<br>
<br>If you have been considering setting up your own company,<br>find out what it takes to make it successful. Terrie Lloyd,<br>founder of over 17 start-up companies in Japan, will be <br>giving an English-language seminar and Q&A on starting up <br>
a company in Japan.<br><br>This is an ideal opportunity to find out what is involved,<br>and to ask specific questions that are not normally <br>answered in business books. All materials are in English <br>and are Japan-focused.<br>
<br>For more details:<br><a href="http://www.japaninc.com/entrepreneur_handbook_seminar">http://www.japaninc.com/entrepreneur_handbook_seminar</a><br>-----------------------------------------------------------<br><br>***------------------------****-------------------------***<br>
<br>+++ CORRECTIONS/FEEDBACK<br><br>In this section we run comments and corrections submitted<br>by readers. We encourage you to spot our mistakes and<br>amplify our points, by email, to <a href="mailto:editors@terrie.com">editors@terrie.com</a>.<br>
<br>=> In relationship to a news mention In TT677, concerning <br>ING exiting Japan's insurance business, a reader shares <br>some background with us.<br><br>*** Reader Comment:<br><br>Your note about ING is quite interesting. I cannot tell <br>
you how many times guys in the Variable Annuity business <br>used to say that the insurance wrapper on the annuities <br>policies cost them virtually nothing. When they were <br>calculating the cost over a 7 year period, there was <br>
almost no time in history where the stock market had not <br>corrected to a higher period. So the term "event risk" <br>ended up not being a problem in pricing at all. Normal <br>risk at the time took into account 250 days of historical <br>
trading vols only. 7 years of a down market in stocks was <br>well beyond the risk parameter defined at the time, <br>despite the fact that risk managers were aware of it. When <br>management was quizzed about the business, the response was<br>
that it was the way they did business, and not a reason for<br>concern. It had never caused them a problem to date...<br><br>***------------------------****-------------------------***<br><br>+++ TRAVEL DESTINATIONS PICKS<br>
<br>=> Himeji Castle, Hyogo<br>The best of the "top three" castles in Japan<br><br>If you only see one castle in Kansai, put this at the top <br>of your list! Reportedly the most visited castle in Japan, <br>
Himeji Castle (Himeji-jo), nicknamed the “White Heron” has <br>been standing proudly on top of a hill called Himeyama for <br>400 years. Constructed from wood, not stone, it is named <br>the White Heron due to its white plastered earthen walls <br>
that help to make it fireproof. Built by Regent Toyotomi <br>Hideyoshi in the late 16th century, the first castle was <br>destroyed by Ikeda Terumasu, a feudal lord under the <br>Tokugawa Shogunate in 1600, who built this new fortress <br>
over eight years.<br><br><a href="http://japantourist.jp/view/himeji-castle">http://japantourist.jp/view/himeji-castle</a><br><br>=> Manazuru's Mitsu-ishi (Three Rocks), Kanagawa<br>Enjoy a stroll along this rocky cape<br>
<br>If you have ever visited a Japanese temple or shrine, you <br>may have noticed impressive trees or rocks decorated with <br>sacred rope. These trees or rocks are considered to be gods<br>in Japan, and the sacred rope shows that they are special. <br>
Mitsu-ishi, (the Three Rocks) located at Cape Manazuru, is <br>like this. Three large, sacred rocks sit in the sea, very <br>close to shore. <br><br>Manazuru, the town, is nestled in a small, beautifully <br>wooded peninsula that sits just southeast of Hakone, only <br>
1.5 hours train ride from Tokyo Station on the JR Tokaido <br>Line, and 15 minutes from Odawara Station. The name <br>“Manazuru” originates from the shape of the peninsula, <br>which resembles a crane with its wings open. The cape is <br>
the neck and head of the crane and is partially composed of<br>lava from Hakone’s ancient volcanoes.<br><br><a href="http://japantourist.jp/view/manazuru-s-mitsu-ishi-three-rocks">http://japantourist.jp/view/manazuru-s-mitsu-ishi-three-rocks</a><br>
<br>***------------------------****-------------------------***<br><br>+++ JAPAN BUSINESS Q&A -- Foriegn Insurance and Tax Claims<br><br>=> Question<br><br>Are expenses paid for an international insurance plan<br>deductible from my Japan income taxes? Are expenses paid<br>
for medical procedures performed overseas similarly <br>deductible?<br><br>*** Answer<br><br>1. International insurance plans<br><br>Premiums on life insurance contracts concluded in Japan<br>may be deducted if the taxpayer, the taxpayer’s spouse, or<br>
another family member is the beneficiary. However, <br>contracts concluded in a foreign country with a foreign <br>insurer are not eligible for deduction. Therefore premiums <br>paid on international insurance plans are not deductible <br>
from your Japan income taxes.<br><br>2. Medical procedures performed overseas<br><br>Medical or dental expenses at home and abroad incurred <br>directly by a taxpayer or by the spouse or other family <br>members that reside with the taxpayer and which exceed <br>
insurance reimbursements are deductible to the extent they <br>exceed the lesser of JPY100,000 or 5% of your total income,<br>limited to a maximum deduction of JPY2 million.<br><br>To continue reading<br><br><a href="http://www.nagamine-mishima.com/archives/3099?lang=en">http://www.nagamine-mishima.com/archives/3099?lang=en</a><br>
<br>-----------------------------------------------------------<br><br>***********************************************************<br>END<br><br>SUBSCRIBERS: 7,889 members as of September 16, 2012<br>(We purge our list regularly.)<br>
<br>+++ ABOUT US<br><br>STAFF<br>Written by: Terrie Lloyd (<a href="mailto:terrie.lloyd@japaninc.com">terrie.lloyd@japaninc.com</a>)<br><br>HELP: E-mail <a href="mailto:Terrie-request@mailman.japaninc.com">Terrie-request@mailman.japaninc.com</a><br>
with the word 'help' in the subject or body (don't include<br>the quotes), and you will get back a message with<br>instructions.<br><br>FEEDBACK<br>Send letters (Feedback, Inquiries & Information) to the<br>
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